Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday –Thursday: 9 a.m. – 4 p.m.
Friday: 9 a.m. – 2 p.m.

OFFICE POLICIES

Appointments

We request 48 hour notice but require 24 hour notice for any change to your scheduled appointment. We attempt to confirm each appointment, however, once you have reserved an appointment time you are responsible for that time, regardless of our contact or non-contact. Our broken appointment fee is $25 for each 15 minutes of time reserved. For example, if an hour appointment is cancelled with less than 24 hour notice, the broken appointment fee will be $100.


Payment & Insurance

For patients who are not utilizing dental benefits, payment is due in full at the time of service. For patients who are utilizing dental benefits, your estimated out-of-pocket portion is due at the time of service. This includes, but is not limited to, co-pays and deductibles.

If you have dental benefits, we will help estimate the coverage that you have available and file your claim as a courtesy.  Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor.

It is your responsibility to understand your own dental coverage. You are the only one who has complete access to your policy information, so we strongly recommend that you know your benefit and policy information ensuring that you are aware of what services are and are not covered. If your insurance company does not produce payment within 60 days of the date of service, the balance will become patient responsibility.  If an account holds a balance past 90 days from the date of service, the account will be subject to Collections or subject to 1.5% monthly interest (18% annually (APR)). The patient is responsible for all Collection Agency fees and attorney fees. We accept Visa, MasterCard, Discover, American Express, Care Credit, cash, personal checks, and cashier’s checks. If you are paying by personal check, please understand that there is a returned check fee of $30.00.

Please check under the 'Financial/Insurance' tab to see a current list of Dental Insurances with which we are considered In-Network.